{"id":3,"date":"2025-04-09T17:27:40","date_gmt":"2025-04-09T17:27:40","guid":{"rendered":"https:\/\/romanticultura.pt\/?page_id=3"},"modified":"2025-06-12T14:53:37","modified_gmt":"2025-06-12T14:53:37","slug":"politica-privacidade","status":"publish","type":"page","link":"https:\/\/romanticultura.pt\/en\/politica-privacidade\/","title":{"rendered":"Pol\u00edtica de privacidade"},"content":{"rendered":"
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COMMERCIAL POLICY - ROMANTI CULTURA ONLINE\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Shipping destinations<\/span><\/h1>

We currently ship to the following destinations:<\/p>

- Mainland Portugal<\/p>

- Autonomous Regions of the Azores and Madeira<\/p>

- European Union countries<\/p>

- United States of America<\/p>

- Canada<\/p>

If you wish to ship to another country, please contact us beforehand to analyse the feasibility.<\/p>

Transport costs<\/h2>

- Shipping costs are calculated automatically when you finalise your purchase, based on the destination, type of work and its dimensions.<\/p>

- For mainland Portugal, the Azores and Madeira, we offer free shipping on orders over \u20ac4,000.<\/p>

- International shipments may be subject to import taxes, customs duties or additional charges, which are the responsibility of the customer.<\/p>

Delivery times<\/h2>

- Mainland Portugal: 8 to 10 working days<\/p>

- Azores and Madeira: 8 to 10 working days<\/p>

- Europe: 10 to 14 working days<\/p>

- USA and Canada: 15 to 30 working days<\/p>

Notes:<\/strong><\/p>

- The times indicated are estimates and may vary depending on public holidays, logistical conditions or factors beyond our control.<\/p>

- Made-to-order or personalised works may involve additional production times, which are duly stated on the product page.<\/p>

Packaging and protection<\/h2>

- All works are carefully packaged to ensure their protection during transport.<\/p>

- In the event of visible damage to the packaging or the work, the customer must contact us within 24 hours of receipt, sending photographs of the product and the packaging.<\/p>

Returns and exchanges<\/h2>

- We accept returns up to 14 days after receipt, as long as the work is in perfect condition, without signs of use, and in its original packaging.<\/p>

- We do not accept returns on personalised works or works made to order.<\/p>

- Return costs are borne by the customer, except in the event of a shipping error or duly proven damage.<\/p>

Accepted Payment Methods<\/h2>

The Romanti Cultura Online shop accepts the following payment methods:<\/p>

- Credit Card (Visa, Mastercard)<\/p>

- MB Way<\/p>

- PayPal<\/p>

- Bank transfer<\/p>

- Other means indicated at checkout<\/p>

Customer Service<\/h2>

Do you have any questions? Need help with your order?<\/p>

Contact us through the following channels:<\/p>

– E-mail: geral@romanticultura.pt<\/p>

– WhatsApp: +351\u00a0964\u00a0238 548<\/p>

- Opening hours: Monday to Friday, 10am to 6pm<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

POL\u00cdTICA COMERCIAL \u2013 ROMANTI CULTURA ONLINE Destinos de Envio Atualmente realizamos envios para os seguintes destinos: – Portugal Continental – Regi\u00f5es Aut\u00f3nomas dos A\u00e7ores e da Madeira – Pa\u00edses da Uni\u00e3o Europeia – Estados Unidos da Am\u00e9rica – Canad\u00e1 Caso deseje envio para outro pa\u00eds, poder\u00e1 contactar-nos previamente para analisarmos a viabilidade. Custos de Transporte – Os custos de envio s\u00e3o calculados automaticamente no momento da finaliza\u00e7\u00e3o da compra, com base no destino, tipo de obra e respetivas dimens\u00f5es. – Para Portugal Continental, A\u00e7ores e Madeira, oferecemos envio gratuito em encomendas superiores a 4.000 \u20ac. – Os envios internacionais poder\u00e3o estar sujeitos a impostos de importa\u00e7\u00e3o, taxas alfandeg\u00e1rias ou encargos adicionais, que s\u00e3o da responsabilidade do cliente. Prazos de Entrega – Portugal Continental: 8 a 10 dias \u00fateis – A\u00e7ores e Madeira: 8 a 10 dias \u00fateis – Europa: 10 a 14 dias \u00fateis – EUA e Canad\u00e1: 15 a 30 dias \u00fateis Notas: – Os prazos indicados s\u00e3o estimativas e poder\u00e3o variar em fun\u00e7\u00e3o de feriados, condi\u00e7\u00f5es log\u00edsticas ou fatores externos ao nosso controlo. – Obras feitas por encomenda ou personalizadas podem implicar prazos de produ\u00e7\u00e3o adicionais, devidamente informados na p\u00e1gina do produto. Embalagem e Prote\u00e7\u00e3o – Todas as obras s\u00e3o cuidadosamente embaladas para garantir a sua prote\u00e7\u00e3o durante o transporte. – Em caso de dano vis\u00edvel na embalagem ou na obra, o cliente deve contactar-nos no prazo de 24 horas ap\u00f3s a rece\u00e7\u00e3o, enviando fotografias do produto e da embalagem. Devolu\u00e7\u00f5es e Trocas – Aceitamos devolu\u00e7\u00f5es at\u00e9 14 dias ap\u00f3s a rece\u00e7\u00e3o, desde que a obra se encontre em perfeito estado, sem sinais de uso, e na embalagem original. – N\u00e3o aceitamos devolu\u00e7\u00f5es de obras personalizadas ou feitas por encomenda espec\u00edfica. – Os custos de devolu\u00e7\u00e3o s\u00e3o suportados pelo cliente, exceto em situa\u00e7\u00f5es de erro no envio ou danos devidamente comprovados. Modalidades de Pagamento Aceites A loja Romanti Cultura Online aceita os seguintes m\u00e9todos de pagamento: – Cart\u00e3o de Cr\u00e9dito (Visa, Mastercard) – MB Way – PayPal – Transfer\u00eancia Banc\u00e1ria – Outros meios indicados no checkout Atendimento ao Cliente Tem alguma d\u00favida? Precisa de ajuda com o seu pedido? Contacte-nos atrav\u00e9s dos seguintes canais: – E-mail: geral@romanticultura.pt – WhatsApp: +351\u00a0964\u00a0238 548 – Hor\u00e1rio de atendimento: Segunda a Sexta-feira, das 10h \u00e0s 18h<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/romanticultura.pt\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/romanticultura.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/romanticultura.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/romanticultura.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/romanticultura.pt\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":10,"href":"https:\/\/romanticultura.pt\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":686,"href":"https:\/\/romanticultura.pt\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/686"}],"wp:attachment":[{"href":"https:\/\/romanticultura.pt\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}